If you have any problem with the site or registration or other, if you don't find your answer below please use the form in the contact section to contact us. We will
answer your questions and will help solve your problem within 48 hours. Thank you.
1. I am logged in but my profile is inactive and I can't send any gifts. Why?
This is for security purposes all profiles pending approval by our admin team. Only after approval, a profile is visible for other users. Also interaction on the
website is available after that approval process.
2. How can I fill my profile?
To fill in your profile: log in to your account, then press: 'Your Profile' button. When it loads you will see 'Edit your profile' page. Fill in available fields
and press: 'Save' button.
3. How can I upload a photo to my profile?
To upload a photo: log in to your account, then press: 'Your Photos' button. When it loads you will see a panel which you can use to upload your photographs.
Click 'Browse' button and choose your photograph from your local drive. After choosing the photo press 'Add' button.
4. My date of birth is incorrect. how can I change it?
If you have made a mistake when giving us your date of birth, do not worry: we will correct it for you. Just send us your correct date of birth and our moderators
will be more than happy the fix this for you. To send us your correct date of birth just log in to your account and use Contact section or just drop us an email to
admin@polishhearts.com.
5. If I have changed my profile. Why the changes are not visible yet?
For security reasons any of changes made to a profile are pending approval by our admin team. Your changes should be approved within a few hours. Although
the time depends on traffic and time of the day on which they have been made.
6. I would like to change my user name(login). How can I do it?
User name is an unique identyfier of the user and cannot be changed.
7. I have added a photograph(s) to my profile but the photo(s) are not visible in my profile. Why?
For security reasons all photographs uploaded by users must be approved by our admin team before they go live. Approval process usually takes a few hours
but it depends on the site traffic and time of the day the changes have been made.
8. I have added/changed text in my profile. Why are the changes not visible?
For security reasons all changes to your profile must be approved by our admin team before they go live. Approval process usually takes a few hours but
it depends on the site traffic and time the of the day the changes have been made.
9. How can I delete my account?
You can always delete your account. Just log in to your profile and then go to Your Account=>Settings.
10. I can't log in, I can't remember my password. How can I reset my password?
You can always reset your password and get your user name by clicking: 'forgot your password or user name?' link which is located on top right corner
of the site(just below a login panel).
